Reporter Name: 
Reporter Phone: 
Reporter Dept: 
Location: 
System: 
Workstation's O/S: 
User ID: 
Number of users affected: 
Is the issue affecting multiple users for either BES or EMAIL issue? Y/N
	If Yes - Request emails of some of the affected users (3-5) in order to assist SSC with Troubleshooting
	If not provided, will affected user list be provided at a later time? Y/N
Possible impact on deadlines if applicable: 
Error message: 
Problem description: 
What Troubleshooting has been done on the client's side: 

Which mainframe system are they on or trying to connect to? 
Which Environment is the Customer in? 
Which Mainframe Application are they trying to access/connect or sign on to? 
How are they connecting? i.e.: TCPIP/Gateway? 
Job # (if applicable)? 
Job Name (if applicable)? 
If running a job what is the Abend Code? 
What are the exact Steps that Customer did before receiving error message? 
What is the Impact that this has for the Customer? 
